In addition, the aim is to turn a disappointment possibly experienced by the customer into a positive service experience with the help of a working, businesslike and friendly complaint handling process.
The restaurants of Fazer Food Services business area have a customer feedback system with the help of which we gather information about products and the service process. Customers can submit their feedback in person, by using a feedback form or our web pages (see local sites).
The customer service of Fazer Bakeries & Confectionery also takes in feedback, but also provides information about products and their use, help in menu planning and ideas for cooking.