For example, the sourcing model guides the restaurants of Fazer Food Services business area by clearly defining suppliers and products to be used. We also use assortment management, where all chosen raw materials in all product groups are linked to recipes used in restaurants. We continuously monitor how the assortments are followed. The described operating model also secures the safety of the food we serve our customers.
Since the 1990s, Fazer has used a process to systematically collect information about suppliers before choosing and approving them. Auditing a potential supplier is part of the process. The auditing assesses the level of the supplier’s production, quality and environmental operations.
During 2009, the biggest suppliers were sent a separate survey on corporate responsibility in addition to the regular surveys. If there were some unsatisfying answers in the corporate responsibility survey, they were discussed in more detail with the supplier, and possible follow-up procedures were agreed together.
In the future, questions on corporate responsibility will be part of the normal process of accepting a supplier. The answers received from the suppliers by the end of 2009 covered 45.3 per cent of the total volume of purchases.