We have collected here a list of the questions that we often have to answer in our work. We hope you can find the answer to your question in this list. If that is not the case, please contact us directly.

Where can I buy Fazer’s products in Finland?

Most grocery stores in Finland carry Fazer’s products. If you cannot find a particular product in your local store, you can ask about its availability at your local store.

Fazer’s products are also sold in Fazer Cafés and the Fazer Experience visitor centre in Vantaa.

Where can I buy Fazer’s products abroad?

Fazer’s confectionery products are exported to roughly 40 countries. For a list of the countries our products are exported to, click here.

Fazer has its own operations in eight countries – view our locations on a map.
You can also find our products at airports and in the cruise ships that travel between Finland and Sweden/Estonia.

Fazer Café at Kluuvikatu 3, Helsinki, delivers products with a long shelf life to the EU area.

Why are products removed from your selection?

We renew our selection continuously according to consumers’ wishes, and sometimes old products must make room for new ones.

Shelf life and storage

What is the difference between the best-before date and the use-by date?

The best-before date tells you the date until which the product, when stored in the correct way, at least retains its typical qualities. The product may be sold and used after the date in question. The usability of a product may be assessed through sensory perception.

Food that is susceptible to microbiological perishing must be marked with a use-by date. The product may not be sold or used after this date.

What is the best way to store bread?

Bread should be stored in room temperature (i.e. in +22 degrees) for it to keep as long as possible. In other words, you should not store bread in the fridge since it, somewhat surprisingly, ages faster in there. Another good way to store bread is to freeze it.

How should I store chocolate?

Chocolate keeps best in a cool and dry place, preferably in a temperature of 16–20 degrees. In other words, you should not store your chocolate goodies in a refrigerator. Nor is chocolate fond of great temperature variations, meaning that chocolate stored in an even temperature is at its best.

Why does chocolate turn grey?

If you store chocolate in a temperature that is too high, its texture changes and it may develop fat crystals on its surface, due to which the chocolate takes on a greyish colour. The grey colour is nevertheless merely an aesthetic error and has no effect on the taste.

How should I recycle different packages?

We have drawn up a separate article on the recycling instructions for different packages.

Read more about recycling tips.

Diets

Which of Fazer’s products are gluten-free?

A list of our gluten-free products is available in the product search. You can narrow down the list by using the other search criteria available.

See our product search to find products suitable for your diet.

Does Fazer have vegan products?

Most of the breads in our selection are vegan. You can search for our vegan products on our Product Search page.

See our product search to find products suitable for your diet.

Does chocolate contain lactose?

Our range of products includes a number of chocolates low on lactose. In many of these, the label is based on products that contain milk and are made on the same production line as chocolates, and may therefore leave trace amounts of ingredients in other products. The milk fat used in chocolate, for instance, is lactose-free.

Fazer’s Wiener Nougat confectioneries and Mignon eggs are entirely dairy and lactose-free.

See our product search to find products suitable for your diet.

You use gelatine in some of your products. What is its origin?

We use gelatine in some of our bakery and confectionery products. The gelatine used in confectioneries is of pig origin. The gelatine used in some chewing gums, however, is of cow origin. The gelatine used in our bakery products is also mainly of pig origin, but we do use gelatine of cow origin in a few products.

Which ingredients in your bakery products are of animal origin?

The most typical raw materials of animal origin in bakery products are dairy products and eggs. The ingredients of animal origin used in some products include gelatine, honey, carminic acid (E120), shellac (E904), carmine and cochineal.

You can check the ingredients used in each product by typing the product’s name in the product search.

Are lecithin, flavouring substances and emulsifying agents plant-based?

Yes. We use soy lecithin in chocolate and biscuit products, sunflower lecithin in Marianne toffees, and rapeseed lecithin in chewing gums. The flavouring substances, emulsifying agents incl. 472e we use are likewise plant-based.

Responsibility

What does Fazer do to promote the responsible sourcing of cocoa?

Sustainable cocoa production is vital for the future of chocolate manufacturing. This is why we at Fazer do our best to promote the availability of our most important raw material and improve the livelihood of cocoa farmers. All of the cocoa we use – 100% of it – is responsibly produced. This means that all of the cocoa we use is certified or comes from farmers who belong to direct programmes.

Read more about the sourcing of cocoa.

Why does Fazer use palm oil, and is this sourced responsibly?

Palm oil contains some useful technical qualities, due to which its use is fairly widespread in the baking and food industry. Fazer uses palm oil in biscuits, some sweet bakery products and in the fillings of confectioneries. All of the palm oil used by Fazer is certified.

Read more about the use of palm oil.

What are Fazer’s ethical principles?

Fazer Group’s ethical principles are based on our values and the international principles of the UN’s Global Compact, which aim to promote corporate sustainable development and good corporate citizenship. These ethical principles guide our work in all of our business areas and in all countries in which we operate.

Read more about our ethical principles.

How is the environment considered in Fazer’s operations?

Food production has a great impact on the environment. The focal points of our environmental work include energy efficiency, waste and raw material wastage, water consumption, sustainable farming and increasing awareness. We reduce our environmental impact particularly by increasing the share of vegetables and plant-based products in our selection.

Read more about our environmental responsibility.

Questions and answers about data protection at Fazer

You can exercise your rights related to the processing of your personal data by contacting us through the forms found on our website.

How does Fazer handle my personal data?

You can find Fazer’s data protection policies and more information at Fazer’s Privacy website. If you have any further questions or any questions at all you can always contact our customer service - we are happy to help you.

How can I influence and use my rights regarding how Fazer processes my personal data?

We respect your data subject rights as provided for in the applicable data protection legislation. Your rights include, for example, the right to access or delete your personal data, and the right to cancel the marketing permission you have previously given to Fazer. We have established several means by which you can influence the processing of your data. You can read more about your rights and the ways you can use them in our web pages.

Additionally, you have the right to have access to your data and modify it at any time. The easiest way to do this is through the My Fazer service. If you do not have My Fazer credentials, you can create them easily here.

Who can I turn to if I have questions concerning how Fazer processes my personal data?

You can read more about our data protection policies at www.fazergroup.com/privacy. From there, you can also find a form which you can use for exercising your rights related to the processing of your personal data. You can also get in touch with our customer service at any point with any questions you may have.

What should I do if I don’t approve Fazer’s practices in processing my personal data?

If you do not approve of our practices as described in the Privacy Statement, we recommend that you do not provide Fazer with your data. Please note that you cannot use some of our services, such as making purchases at our online store, without providing us with your data.

Why has Fazer updated its Privacy Statement?

Fazer wants to be worthy of your trust and are committed to the highest standards of responsibility also in the use of your personal data. We harmonised and centralised the way Fazer uses personal data within the companies belonging to Fazer Group. At the same time, we revised our Privacy Statement. As a result, we are able to describe more accurately and clearly how we process your personal data. We recommend that you explore our updated statement. The Privacy Statement describes how to affect processing your personal data and how to exercise your rights related to it. In addition, we improved the structure and navigation of the Privacy Statement so that it is easier to read. 

What are the main changes in the new Privacy Statement?

We have specified several sections in the new Privacy Statement. You can read more about the central changes here

How can I revoke the marketing permission I have given to Fazer?

The easiest way to revoke the marketing permission you have given to Fazer is through the My Fazer service. If you do not have My Fazer credentials, you can revoke the marketing permission by contacting us through the form on our website. An un-subscribe link is also provided in our newsletters. Please note that unsubscribing a newsletter does not remove the marketing permission you may have given to entire Fazer Group.

Does Fazer use cookies in its web/mobile services? What kind and why?

Yes, we use cookies in our web and mobile services. You can read more about them from our cookie policy.