We have collected here a list of the questions that we often have to answer in our work. We hope you can find the answer to your question in this list. If that is not the case, please contact us directly.

Where can I buy Fazer’s products in Finland?

Most grocery stores in Finland carry Fazer’s products. If you cannot find a particular product in your local store, you can ask about its availability at your local store.

Fazer’s products are also sold in Fazer Cafés and the Fazer Experience visitor centre in Vantaa.

Products are also available in online Fazer Store.

Where can I buy Fazer’s products abroad?

Fazer’s confectionery products are exported to roughly 40 countries. For a list of the countries our products are exported to, click here.

Fazer has its own operations in eight countries – view our locations on a map.
You can also find our products at airports and in the cruise ships that travel between Finland and Sweden/Estonia.

Fazer Café at Kluuvikatu 3, Helsinki, delivers products with a long shelf life to the EU area.

Products are also available in online Fazer Store

Why are products removed from your selection?

We renew our selection continuously according to consumers’ wishes, and sometimes old products must make room for new ones.

Shelf life and packaking

What is the difference between the best-before date and the use-by date?

The best-before date tells you the date until which the product, when stored in the correct way, at least retains its typical qualities. The product may be sold and used after the date in question. The usability of a product may be assessed through sensory perception.

Food that is susceptible to microbiological perishing must be marked with a use-by date. The product may not be sold or used after this date.

What is the best way to store bread?

Bread should be stored in room temperature (i.e. in +22 degrees) for it to keep as long as possible. In other words, you should not store bread in the fridge since it, somewhat surprisingly, ages faster in there. Another good way to store bread is to freeze it.

How should I store chocolate?

Chocolate keeps best in a cool and dry place, preferably in a temperature of 16–20 degrees. In other words, you should not store your chocolate goodies in a refrigerator. Nor is chocolate fond of great temperature variations, meaning that chocolate stored in an even temperature is at its best.

Why does chocolate turn grey?

If you store chocolate in a temperature that is too high, its texture changes and it may develop fat crystals on its surface, due to which the chocolate takes on a greyish colour. The grey colour is nevertheless merely an aesthetic error and has no effect on the taste.

How should I recycle different packages?

We have drawn up a separate article on the recycling instructions for different packages.

Read more about recycling tips.

Recycling of berry tart wrappers?
The cardboard underlay is made of unbleached cardboard fibre and the cup is made of paper. Both can be sorted and recycled as cardboard. The wrapper is made of wood. It is cellophane made of a renewable natural biomaterial and should be recycled as mixed or energy waste.

Diets

Which of Fazer’s products are gluten-free?

A list of our gluten-free products is available in the product search. You can narrow down the list by using the other search criteria available.

See our product search to find products suitable for your diet.

Does Fazer have vegan products?

Most of the breads in our selection are vegan. You can search for our vegan products on our Product Search page.

See our product search to find products suitable for your diet.

Does chocolate contain lactose?

Our range of products includes a number of chocolates low on lactose. In many of these, the label is based on products that contain milk and are made on the same production line as chocolates, and may therefore leave trace amounts of ingredients in other products. The milk fat used in chocolate, for instance, is lactose-free.

Fazer’s Wiener Nougat confectioneries and Mignon eggs are entirely dairy and lactose-free.

See our product search to find products suitable for your diet.

You use gelatine in some of your products. What is its origin?

We use gelatine in some of our bakery and confectionery products. The gelatine used in confectioneries is of pig origin. The gelatine used in some chewing gums, however, is of cow origin. The gelatine used in our bakery products is also mainly of pig origin, but we do use gelatine of cow origin in a few products.

Which ingredients in your bakery products are of animal origin?

The most typical raw materials of animal origin in bakery products are dairy products and eggs. The ingredients of animal origin used in some products include gelatine, carminic acid (E120), shellac (E904), carmine and cochineal.

You can check the ingredients used in each product by typing the product’s name in the product search.

Are lecithin, flavouring substances and emulsifying agents plant-based?

Yes. We use soy lecithin in chocolate and biscuit products, sunflower lecithin in Marianne toffees, and rapeseed lecithin in chewing gums. The flavouring substances, emulsifying agents incl. 472e we use are likewise plant-based.

How are grains as ingredients marked on the packaging?
Grain ingredients are considered to include rye, wheat, oat, barley, corn, buckwheat, millet and any grains, crushed grains, flattened grains, flakes, flours (as produced by the mill’s processes) and malts derived from them. More refined grain ingredients, such as wheat gluten, are not considered grain ingredients. This allows us to state on the package that the grain ingredient content is 100% even when wheat gluten is used.
Which Fazer products are compatible with the FODMAP diet?

The FODMAP diet is low in certain poorly absorbed carbohydrates. While it is not necessary to completely eliminate FODMAP carbohydrates from the diet, their amount can be limited to reduce their total intake.  

You can search for FODMAP products on our Product search pages  (only in Finnish for FODMAP)

Which Fazer products are gluten-free?

Legislation provides that foods intended for normal consumption may be classified as gluten-free if they contain no more than 20 mg/kg of gluten. These foods must be made from ingredients that do not naturally contain gluten.  

You can narrow down the search results by using the other search criteria available. 

You can find the list of our gluten-free products on our Product Search page.  

What is the source of the glucose syrup used in Fazer’s confectionery?

The sources of glucose syrup used in confectionery are wheat and/or maize. The gluten present in wheat is broken down to very small pieces during the production process.  

The guidelines of the Finnish Food Authority do not require that the source of the glucose syrup is marked on packaging as the likelihood of symptoms is very low. Glucose syrup may contain traces of wheat proteins, but it is highly unlikely that they would trigger any severe allergic reactions even in sensitive sufferers of wheat allergy.

Is maize starch used in Fazer’s confectionery?

Sugar sweets and certain chocolates are cast in moulds made of maize starch. The starch is cleaned of the surface of the confectionery before packaging. This makes maize starch a food processing aid, not an ingredient. Small traces of maize starch may remain in the confectionery.

Maize starch is also used as an ingredient in some products, for example as a thickener. In these cases, it is mentioned in the list of ingredients. 

Are Fazer products Halal or Kosher certified?
Our products are not Halal or Kosher certified. The gelatine we use comes either from pork or beef and is always included in the list of ingredients. All flavourings and emulsifiers we use are plant-based. Alcohol is used as a carrier substance in many of our flavourings, but oils are also used for that purpose.

Responsibility

What does Fazer do to promote the responsible sourcing of cocoa?

Sustainable cocoa production is vital for the future of chocolate manufacturing. This is why we at Fazer do our best to promote the availability of our most important raw material and improve the livelihood of cocoa farmers. All of the cocoa we use – 100% of it – is responsibly produced. This means that all of the cocoa we use is certified or comes from farmers who belong to direct programmes.

Read more about the sourcing of cocoa.

Why does Fazer use palm oil, and is this sourced responsibly?

Palm oil contains some useful technical qualities, due to which its use is fairly widespread in the baking and food industry. Fazer uses palm oil in biscuits, some sweet bakery products and in the fillings of confectioneries. All of the palm oil used by Fazer is certified.

Read more about the use of palm oil.

What are Fazer’s ethical principles?

Fazer Group’s ethical principles are based on our values and the international principles of the UN’s Global Compact, which aim to promote corporate sustainable development and good corporate citizenship. These ethical principles guide our work in all of our business areas and in all countries in which we operate.

Read more about our ethical principles.

How is the environment considered in Fazer’s operations?

Food production has a great impact on the environment. The focal points of our environmental work include energy efficiency, waste and raw material wastage, water consumption, sustainable farming and increasing awareness. We reduce our environmental impact particularly by increasing the share of vegetables and plant-based products in our selection.

Read more about our environmental responsibility.

Why does Fazer use plastic packaging?
We, too, worry about plastic waste. In addition to plastic, we use fibre-based packaging and are constantly looking for new packaging materials. The primary and most important function of packaging is to protect the product. If the product goes off, the negative environmental impact is manifold compared to that caused by the packaging. This is why we always seek and use the best possible packaging option available for our products and “the best” is defined not only by how well it keeps the product and by product safety considerations, but also by its environmental impacts.  
Is the grain used in the products Finnish?
The origin of the grain may vary between crop seasons due to changes in cultivation conditions. Weather can sometimes present farmers with challenges. We use Finnish grain in all our products whenever possible. 

Questions and answers about data protection at Fazer

You can exercise your rights related to the processing of your personal data by contacting us through the forms found on our website.

How does Fazer handle my personal data?

You can find Fazer’s data protection policies and more information at Fazer’s Privacy website. If you have any further questions or any questions at all you can always contact our customer service - we are happy to help you.

If you wish to contact the authority in GDPR matters please contact you national Data protection and Privacy authority. In Finland you can contact Office of the Data Protection Ombudsman, https://tietosuoja.fi/en/home 

 

  

How can I influence and use my rights regarding how Fazer processes my personal data?

We respect your data subject rights as provided for in the applicable data protection legislation. Your rights include, for example, the right to access or delete your personal data, and the right to cancel the marketing permission you have previously given to Fazer. We have established several means by which you can influence the processing of your data. You can read more about your rights and the ways you can use them in our web pages.

Additionally, you have the right to have access to your data and modify it at any time. The easiest way to do this is through the My Fazer service. If you do not have My Fazer credentials, you can create them easily here.

Who can I turn to if I have questions concerning how Fazer processes my personal data?

You can read more about our data protection policies at www.fazergroup.com/privacy. From there, you can also find a form which you can use for exercising your rights related to the processing of your personal data. You can also get in touch with our customer service at any point with any questions you may have.

What should I do if I don’t approve Fazer’s practices in processing my personal data?

If you do not approve of our practices as described in the Privacy Statement, we recommend that you do not provide Fazer with your data. Please note that you cannot use some of our services, such as making purchases at our online store, without providing us with your data.

Why has Fazer updated its Privacy Statement?

Fazer wants to be worthy of your trust and are committed to the highest standards of responsibility also in the use of your personal data. We harmonised and centralised the way Fazer uses personal data within the companies belonging to Fazer Group. At the same time, we revised our Privacy Statement. As a result, we are able to describe more accurately and clearly how we process your personal data. We recommend that you explore our updated statement. The Privacy Statement describes how to affect processing your personal data and how to exercise your rights related to it. In addition, we improved the structure and navigation of the Privacy Statement so that it is easier to read. 

What are the main changes in the new Privacy Statement?

We have specified several sections in the new Privacy Statement. You can read more about the central changes here

How can I revoke the marketing permission I have given to Fazer?

The easiest way to revoke the marketing permission you have given to Fazer is through the My Fazer service. If you do not have My Fazer credentials, you can revoke the marketing permission by contacting us through the form on our website. An un-subscribe link is also provided in our newsletters. Please note that unsubscribing a newsletter does not remove the marketing permission you may have given to entire Fazer Group.

Does Fazer use cookies in its web/mobile services? What kind and why?

Yes, we use cookies in our web and mobile services. You can read more about them from our cookie policy.